Shipping Policy

Last updated: [OWNER: date of last update]

This Shipping Policy explains how Strata Machines ([OWNER: registered business name]) processes, ships and delivers orders placed at stratamachines.com. All prices are in US dollars (USD).

Where we ship

We ship to the following regions: [OWNER: shipping carriers and regions]. If your address is outside these regions, please contact us before ordering to ask whether delivery is possible.

Order processing time

Orders are processed within [OWNER: processing time] after payment is confirmed, excluding weekends and public holidays. Items that are not in stock, or that are made or sourced to order, may take longer. If so, we will tell you before we ship. You will receive an email with tracking details once your order has been dispatched.

Carriers and delivery times

We ship with [OWNER: shipping carriers]. Estimated delivery times are [OWNER: estimated delivery times by region or service]. Delivery estimates start from the dispatch date, not the order date, and are estimates only. Carrier delays, customs checks, severe weather and other events outside our control can affect delivery.

Shipping costs

Shipping costs are calculated at checkout based on the destination, the weight and size of your order and the shipping method you choose. [OWNER: any free-shipping threshold or flat-rate rules]. The total, including shipping, is shown before you pay.

Taxes, duties and customs

Sales tax is charged where required by law. For orders shipped outside the United States, import duties, taxes and customs fees are set by the destination country and are the buyer’s responsibility unless stated otherwise at checkout. [OWNER: who pays duties and import taxes].

Large and heavy items

Mining hardware, hydro systems and racks can be heavy and bulky. Please make sure someone is available to receive the delivery and that the delivery address can be reached by the carrier. [OWNER: freight or pallet delivery terms, signature and delivery-appointment rules].

Delivery address

Please check your delivery address carefully at checkout. We cannot redirect a shipment once it has been handed to the carrier. If a package is returned to us because of an incorrect or incomplete address, we may need to charge for re-shipping.

Tracking your order

Once your order ships, we will email you a tracking number and a link to follow the delivery. If you have not received tracking details within the processing time above, contact us and quote your order number.

Inspect your delivery

Please inspect the package on arrival. If the outer packaging is visibly damaged, note this with the carrier where possible, take photos, and contact us within [OWNER: time limit for reporting shipping damage] so we can help resolve it. See our Returns & Refunds Policy for damaged or incorrect items.

Lost or delayed packages

If your tracking has shown no movement for [OWNER: number of days] days, or your package appears to be lost, contact us and we will work with the carrier to investigate and, where appropriate, replace or refund the order.

Contact us

Questions about shipping? Email [OWNER: support email @stratamachines.com], call [OWNER: phone], or use our Contact page.