Returns & Refunds Policy
Last updated: [OWNER: date of last update]
We want you to be confident buying from Strata Machines ([OWNER: registered business name]). This policy explains when you can return an item, how to do it, and how refunds work. All prices are in US dollars (USD).
Return window
You may request a return within [OWNER: return window] of the delivery date. Requests made after this period may not be accepted.
Eligibility
To be eligible for a return, an item must generally be:
- Unused, in the same condition you received it, and in its original packaging with all accessories, cables and documents included.
- Accompanied by your order number or proof of purchase.
- Approved for return by us before you ship it back (see “How to start a return” below).
Because mining hardware is a technical product, we may inspect returned items to confirm their condition and that they have not been used, tampered with or damaged after delivery. [OWNER: any categories that cannot be returned, for example opened or powered-on machines, custom or special-order items].
How to start a return
- Contact us through the Contact page or at [OWNER: support email @stratamachines.com], with your order number and the reason for the return.
- We will reply with approval and return instructions, including the return address: [OWNER: returns address].
- Pack the item securely and ship it with a tracked service. Please keep your tracking number.
Please do not send items back without approval, and do not send them back to the manufacturer.
Return shipping costs
Unless the return is due to our error (for example, a damaged, defective or incorrect item), you are responsible for the cost of return shipping. [OWNER: who pays return shipping in each case]. Original shipping costs are non-refundable unless the return is due to our error. We recommend a tracked and insured service, as we cannot be responsible for items lost on the way back to us.
Restocking fee
[OWNER: restocking fee, if any, and when it applies].
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. If approved, your refund will be issued to your original payment method within [OWNER: refund processing time]. Your bank or card provider may need additional time to show the refund on your statement. Refunds are issued in USD.
Late or missing refunds
If you have not received a refund within the time stated above, first check your bank account, then contact your card provider or bank, as there is often a processing delay. If you are still waiting, contact us at [OWNER: support email @stratamachines.com].
Damaged, defective or incorrect items
If your order arrives damaged, does not work on arrival, or is not what you ordered, contact us within [OWNER: time limit for reporting damaged or incorrect items] of delivery, with your order number and clear photos where possible. We will arrange a replacement, repair or refund as appropriate. Faults that appear after the initial period may be covered by our Warranty Policy.
Exchanges
If you need a different item or a replacement for a faulty one, contact us first. We will confirm availability and arrange the exchange. [OWNER: exchange terms].
Order cancellations
To cancel an order before it ships, contact us as soon as possible with your order number. Once an order has shipped, the return process above applies. [OWNER: cancellation terms].
Contact us
Questions about a return or refund? Email [OWNER: support email @stratamachines.com], call [OWNER: phone], or use our Contact page. Our business address is [OWNER: business address].
