Privacy Policy
Last updated: [OWNER: date of last update]
This Privacy Policy explains what personal information Strata Machines ([OWNER: registered business name]) collects through stratamachines.com, how we use it and what choices you have.
Who we are
Our website address is https://stratamachines.com. The business responsible for your personal information is [OWNER: registered business name], [OWNER: business address]. You can contact us at [OWNER: support email @stratamachines.com] or [OWNER: phone].
Information we collect
- Order and account details: name, billing and delivery address, email address, phone number and the items you order.
- Payment information: payments are handled by our payment providers ([OWNER: payment providers]). We do not store full card numbers on our servers.
- Messages: anything you send us through the contact form, email or phone.
- Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
- Comments: where comments are enabled, the details shown in the comment form, plus your IP address and browser user agent to help detect spam.
How we use your information
- To process and deliver orders, take payment and handle returns, refunds and warranty claims.
- To reply to your enquiries and provide customer support.
- To prevent fraud and keep the site secure.
- To meet legal, tax and accounting obligations.
- To improve the website and our products. [OWNER: any marketing emails, and how customers can opt out].
Who we share your information with
We share information only as needed to run the store, with service providers such as payment processors, shipping carriers and couriers, email and website hosting providers, and analytics or fraud-prevention tools: [OWNER: list of service providers]. They may use your information only to provide their service to us. We may also disclose information where the law requires it. We do not sell your personal information.
Cookies
We use cookies that are necessary for the shop to work, such as keeping items in your cart and keeping you logged in, and, where enabled, cookies for analytics. If you log in, we set cookies to save your login information and display choices. Login cookies last for two days, and screen options cookies last for a year. You can control cookies in your browser settings, although parts of the site may not work without them. [OWNER: any analytics or advertising cookies in use].
Embedded content
Pages on this site may include embedded content from other websites, such as videos. These sites may collect data about you, use cookies and track your interaction with the embedded content, as if you had visited them directly.
How long we keep your information
We keep order and account information for as long as needed to provide our service and to meet legal, tax and accounting requirements: [OWNER: retention period]. Contact-form messages are kept for as long as needed to deal with your enquiry. When information is no longer needed, we delete it or make it anonymous.
Your rights
Depending on where you live, you may have the right to ask us for a copy of the personal information we hold about you, to correct it, to delete it, or to object to or restrict certain uses. To make a request, contact us at [OWNER: support email @stratamachines.com]. [OWNER: state-specific privacy rights wording for US customers, for example California].
Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
This website is not intended for children under 18, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with its date at the top.
Contact us
Questions about privacy? Email [OWNER: support email @stratamachines.com] or use our Contact page.
